Presence Plus Marketing Terms of Service

1. Agreement and acceptance

These Terms are entered into by Presence Plus Marketing LLC, a Kentucky limited liability company (“Presence Plus”), and the business identified during online enrollment (“Client”). They cover only the primary business location identified during enrollment.

By checking the required acceptance box and continuing to payment, the accepting person confirms that the person has read and agrees to these Terms, understands the 12-month Initial Term and selected payment option, and has authority to bind Client. No paper agreement, separate signature, or electronic-signature package is required for standard enrollment.

Acceptance is recorded before payment as a pending enrollment. Client does not become paid or active unless Presence Plus receives verified first-payment confirmation. A failed, canceled, abandoned, or incomplete payment does not create active-client status.

2. Current commercial summary

The standard service covers one physical business location. The Initial Term is 12 consecutive months measured from the Service Start Date.

For one covered location, the approved payment choices are:

• Monthly: $395 per month, plus applicable taxes, with the first payment due at enrollment and recurring charges handled through Square.
• Annual prepayment: $3,792 for the same 12-month Initial Term, plus applicable taxes, a $948 / 20% savings from the $4,740 monthly-payment total.

After the Initial Term, service continues month-to-month unless either Party gives at least 30 days’ written notice. Any then-current month-to-month fee applies unless the Parties separately agree in writing.

3. Defined service scope

Presence Plus provides a defined local digital-presence service that may include business knowledge development, a client website and publishing workflow, supported listings, reputation and review-request workflows, recurring content, original photography, a 360-degree virtual tour, social publishing to supported existing accounts, website hosting and care, and monthly reporting.

Only services expressly included in these Terms and The Presence Plus System are included. Additional locations, major redesigns, custom software, complex integrations, account recovery, extra onsite work, crisis work, and other out-of-scope services require separate written approval or may be declined.

Presence Plus does not offer paid search, SEM, paid social advertising, ad buying, media-budget management, or paid-advertising campaign management under the standard agreement.

4. Website and article commitment

The client website is one coherent public site with a static, crawlable HTML core plus an integrated WordPress Article Library on the same primary hostname, normally at /articles/.

Presence Plus will publish two substantial, business-specific articles each week, normally on Tuesday and Friday.

If a scheduled publication is delayed by a missing approval, unavailable access, platform failure, account suspension, unavailable Publishing Target, client-requested postponement, or another documented dependency, the missed scheduled article becomes visible backlog, is added immediately to active production, and is published as soon as operationally possible. Backlog does not automatically extend the Initial Term.

5. Client accounts, access, and security

Clients retain ownership or authorized control of their domain and public business accounts. Presence Plus uses delegated, least-privilege, manager, partner, administrator, OAuth, or equivalent access when supported and does not intentionally become the client’s sole owner or sole recovery path.

Passwords, MFA or recovery codes, payment-card data, banking credentials, API secrets, and similar authentication secrets must not be sent through ordinary email, text, Notion, intake notes, or other unapproved channels.

6. Reviews, customer data, and communications

Review requests must seek honest feedback without review gating, fake reviews, sentiment-conditioned incentives, or suppression of negative feedback. Clients are responsible for supplying appropriate recipients and for having the notices, permissions, consents, and lawful bases required for requested communications.

Presence Plus may use sender-registration, suppression, STOP/HELP handling, delivery tracking, duplication controls, and other compliance safeguards. A review-request workflow may be paused when consent, sender registration, carrier requirements, platform policy, data quality, or legal compliance is uncertain.

7. Messaging services authorization

Client authorizes Presence Plus to act as Client’s administrative agent, solely as needed to establish, configure, register, operate, maintain, and support the text-messaging capabilities included in the contracted review-request service. This limited authorization includes creating and managing a client-specific Twilio subaccount, Messaging Service, telephone number or other sender, customer or compliance profile, A2P 10DLC Brand and Campaign, and related carrier, registry, verification, or messaging-provider records.

Client authorizes Presence Plus to submit to Twilio, The Campaign Registry, telecommunications carriers, and related registration or verification providers the truthful business, contact, authorized-representative, messaging-use-case, consent-flow, and sample-message information that Client supplies or approves for those purposes; communicate with those providers about the submission; and make reasonable corrections or status updates consistent with Client-provided facts. This authorization does not permit Presence Plus to invent, materially alter, or falsely certify Client information.

Client represents that the information supplied for messaging registration is accurate, current, and complete; that the accepting representative has authority to grant this authorization and bind Client; and that Client will promptly provide requested verification and report changes. Client remains responsible for recipient consent, lawful recipient selection, and compliance with applicable messaging laws and provider policies.

Client authorizes Presence Plus to incur standard provider charges reasonably necessary for the included messaging service. Those charges are included in the agreed service price unless Presence Plus discloses a separate charge and Client approves it in writing before it is incurred. Presence Plus does not guarantee telephone-number availability, registration or campaign approval, carrier acceptance, message delivery, or delivery timing, and will not enable sending before required provider or carrier approval. Presence Plus may pause or suspend messaging when registration, consent, provider policy, data quality, security, or legal compliance is incomplete or uncertain.

This limited agency authorization continues while Client receives the messaging service and ends prospectively when that service terminates or Client revokes it in writing, except for actions reasonably necessary to complete pending compliance, billing, suppression, recordkeeping, or account-closure obligations.

8. Onsite work and service area

Included onsite work applies to a covered primary location within the approved service area: Kentucky, Tennessee, Georgia, Ohio, and Indiana, subject to ordinary route, scheduling, capacity, and service-delivery controls.

The standard service includes one initial onsite visit for the Business Truth Interview, original photography, and 360-degree virtual-tour capture, plus one photography refresh visit at approximately month six. Additional locations, off-route visits, and additional visits require separate written scope and pricing.

9. Ownership, website export, and offboarding

Client-supplied materials remain the client’s property. Presence Plus retains its preexisting and reusable methods, templates, prompts, code, themes, plugins, configurations, automations, reporting systems, documentation, know-how, and other reserved materials.

After termination, if the agreement’s ownership conditions are satisfied and the client requests it within 30 days, Presence Plus will provide one standard export of the client website and reasonably available client-specific media. Presence Plus may delete hosted client data 60 days after termination, subject to approved accounting, security, legal, and suppression-record exceptions.

10. Portfolio permission

Presence Plus may identify a client or use client identity, screenshots, public-facing work, or accurate nonconfidential results in portfolio, case-study, website, presentation, or sales materials only with the client’s separate explicit permission. Declining permission does not affect service.

11. No guaranteed business outcomes

Presence Plus promises commercially reasonable performance of the defined services. It does not guarantee rankings, placement, map visibility, AI-generated summaries or citations, traffic, calls, directions, leads, appointments, review volume, review rating, social reach, followers, conversions, sales, revenue, profit, or any other business result.

12. Suspension, termination, and renewal

Either Party may terminate for an uncured material breach under these Terms. Presence Plus may not terminate without cause during the Initial Term. A client that stops requesting service during the Initial Term remains responsible for the contracted Initial-Term payment obligation unless Presence Plus agrees to a written release or the client terminates for Presence Plus’s uncured material breach.

After the Initial Term, either Party may terminate the month-to-month continuation on at least 30 days’ written notice.

13. Notices and governing law

Presence Plus Marketing LLC’s contractual notice address is 115 Codell Drive, Suite 115, Lexington, Kentucky 40509. Its designated contractual notice email is ginny@presenceplus.marketing. Material contractual disputes should also use a trackable physical-delivery method when reasonably practical.

These Terms are governed by Kentucky law, and exclusive venue for a dispute that the Parties cannot otherwise resolve is in Fayette County, Kentucky, except where nonwaivable law requires otherwise.

14. Public website use

Presence Plus provides this website for general information about its services and for approved contact, scheduling, client access, and enrollment functions when those functions are operationally enabled. Website content does not create a client relationship or service obligation by itself.

Do not misuse the site, attempt unauthorized access, interfere with its operation, submit unlawful or deceptive content, or use the site to transmit credentials or sensitive information through a channel not approved for that purpose.

15. Version control and electronic records

The controlled version identifier for these Terms is PP-TERMS-2026-08-27-V3. Presence Plus retains the accepted version identifier, immutable archived snapshot, SHA-256 content hash, acceptance timestamp, accepting contact, covered business/location, selected package and payment path, intake identity, and resulting Agreement / Subscription record.

Later changes apply only to later acceptances unless Client and Presence Plus expressly agree otherwise. They do not rewrite or replace the immutable Terms evidence retained for an earlier enrollment. Electronic records of checkbox acceptance and payment confirmation are treated as originals.